Customer Support
Reimbursement Support
The Alafair Field Reimbursement Team supports submissions of well-documented patient requests for prior authorization and patient-based appeals. These services benefit patients whose health benefits are provided through health plans, which generally require prior authorization services.
Alafair Field Reimbursement Team provides the
following assistance:
Resources
- Billing and Coding Guide
- Reimbursement In-Service
- Letter of Medical Necessity template
Pre & Post Claims Support, Guidance, and Tools
- Prior authorization and appeal, Level 1 and Level 2
- Prior authorization checklist
- Post-service claim appeal support
- Appeal template
For reimbursement support, please contact:
Phone
Customer Service
The Alafair Customer Service Team is dedicated to providing responsive, knowledgeable support across every touchpoint. Whether you need help with product information, ordering, shipment tracking, or returns, our goal is to ensure accurate, efficient resolution.